Anytime, Anywhere: 24 Hour Access
Our busy members are always on the go. So we understand there are times when you just can't come in to see us. That's why we offer easy, secure 24-hour access to your Charter Oak accounts.
Info-Phone
Your accounts are at your fingertips with our free Info-Phone service. Simply call from any touch-tone phone to access your accounts day and night, 7 days a week. If you're out of town, call our toll-free number.
Info-Phone gives you up to the minute account information by accessing our computer directly. Easy step-by-step instructions walk you through each call. With Info-Phone you can:
- Make account balance or history inquiries
- Transfer funds within your accounts
- Make loan payments
- Obtain loan advances
- Verify if a check has cleared
- And more
Access Info-Phone by calling:
860-445-INFO (4636) or 800-446-3228
Home Banking
Home Banking allows you to perform financial transactions and up-to-the-minute balance inquiries on your credit union account(s) from your own personal computer. In addition, you can check important information like your next payment date on loans and information on shares and certificates. You can even keep your checkbook register up to date with a simple click.
If you are a first time user or you have any questions about Home Banking, please call Member Services at 860-446-8085 or 800-962-3237.
PC Requirements for Home Banking
- Internet access through an ISP provider
- Firefox 3.0.4 or greater
- Internet Explorer 7.0.5 or greater
- Secure Sockets Layer (SSL) support
- 128 bit encryption
Online Bill Payment
This service offers an alternative to the traditional way of paying bills. You may schedule payments to be made on specific dates or on a recurring schedule.
Each transaction will be clearly detailed on your monthly statement.
Online Bill Payment is provided at no cost to those who have direct deposit of either a payroll or government check or to those who receive their statement electronically via e-Statement. If you have a Charter Gold account and maintain an average daily balance of $1,000 or more, Online Bill Payment is also provided at no cost. For those who do not fit the above criteria, the charge is $6.95 per month.
If you’re not using online Bill Payment, you’re missing out on all the sweet benefits. Sign up today! Plus you could WIN $5,000! During the month of May, we’ll enter you into the contest each time you pay a bill online. For complete rules, click on the banner above.
e-Statement®
e-Statement® allows Charter Oak to deliver members' statements via the Internet up to 10 days sooner. You can view 14 months of statements at any time and also access information such as interactive accounts reconciliation, regulatory disclosure, and frequently asked questions.
Visa® Online
eZCardInfo is a secure online service that lets you monitor your Visa® account. Log in any time to review your transactions, make a payment, check your available credit and more. This free service can help you keep track of your spending and safeguard your account from fraudulent transactions.
Signing up for Online Bill Payment, e-Statement and eZCardInfo is easy and secure! If you have any questions, please call Member Services at 860-446-8085 or
800-962-3237, or stop by any Charter Oak branch.
Visa® Debit/ATM Card
A Visa Debit card works like a check. Just use your Visa Debit card when you are ready to pay. Debit card transactions are automatically deducted from your checking account and typically posted within 24 hours of your purchase. Your Debit card carries the Visa logo, so your purchase(s) are protected from fraudulent activity.
Visa Debit payment types:
- Credit - Sign for purchases
To ensure your purchase is protected, tell the cashier you want to sign for your purchase. Or, if there’s a PIN pad, swipe your card, press “credit” and sign. There’s no need to enter your PIN. NOTE: For many purchases of $25 or less you may not be asked to sign the receipt or enter your PIN. - Debit – use PIN for cash back
If you want cash back (at certain merchants), simply tell the cashier how much or, if there’s a PIN pad, swipe your card, press “debit” and enter your PIN.
To make sure that only YOU can use your Charter Oak Federal Credit Union Visa debit card to purchase items online, you are now required to register for Verified by Visa. Click on the icon above and follow the instructions. It’s simple and quick!
Lost / Stolen Debit Card
Please call 1-800-472-3272 or
outside of the United States, call collect 973-682-2652.
Traveling Overseas?
Click on the links below for a listing of blocked countries and safety tips.
CUSC Shared Branching
We participate in the CUSC (Credit Union Shared Service Centers) Network, so you can choose from thousands of credit union branches nationwide. Stop by any participating branch to conduct a transaction, and enjoy the friendly service you expect and deserve.
Anytime, Anywhere Brochure
Click on icon to download Charter Oak Federal Credit Union's brochure.
